FAQ AND HELP
How do I place my order?
Go to the order online/menu page and select the items you would like to order and then checkout! If you have any problems doing this send us a message through our website, Facebook or email info@sconeteaparty.co.uk. Remember all orders need to be placed at least 48 hours before your desired collection/delivery time. We always advise you to book as far in advance as possible.
Where do you deliver to?
We will deliver to all Newcastle-under-Lyme areas and Stoke-on-Trent areas. We also deliver to wider areas of Staffordshire and parts of Shropshire and Cheshire. See below for further information about our delivery prices.
Will my order arrive at the exact delivery time I selected?
Delivery times are approximate. Whilst every effort will be taken to make this possible there may be delays to the arrival of your order. We endeavor to keep you informed of any changes via either the email address or telephone number you provide. During busy periods, such as mother's day, you may be asked if it is possible to change your delivery time.
are you open on christmas eve or christmas day?
no. Having worked through until christmas day for the last five years we have decided to take this christmas off. we will close on 21st dec and reopen again on 28th and work through to new year
Where do I collect my order from?
Unit 10, Newcastle Enterprise Centre, Knutton, Newcastle-Under-Lyme, ST56BX.
When you arrive drive through both sets of gates and you can park directly by Unit 10 or nearby. If upon arrival you find that the front gate is locked please call us on 07718643208 and we will assist you
Where can I find your Allergy Information?
Ingredients and Allergy Information for all of our products can be found below. Click the link to download the PDF file that contains all of our ingredients and allergens for each product. To request further allergy information email us at info@sconeteaparty.co.uk
Can the items in your menu be adapted/changed to suit my needs and wants?
Absolutely! Nearly all of our products can be adapted. As you place your order a box should appear where you can type in any special requests. We will endeavor to make these happen, but if we can't, we will inform you straight away and, if necessary, cancel your order and provide a full refund.
How do I inform you of my allergy?
All items have a special request box where you can add information such as preferences and allergies. You can also add this information on the delivery instructions. If you are unsure of whether an item is suitable for your allergy then download the Ingredients and Allergies list from the link below. Alternatively request an allergy information leaflet from us or email us at info@sconeteaparty.co.uk and ask us directly.